Refund Policy

• You request it within 14 days of the payment date, and
• you have not opened any lesson, video, quiz or assignment covered by that purchase.

We record when paid content is first opened, so this is something we can check rather than something you have to prove.

Once you have opened the paid material, the purchase is not refundable — the content has been delivered in full and cannot be returned. The same applies after the 14 day window closes.

These are our mistakes, not refund requests, and the rules above do not apply to them. If you were charged more than once for the same purchase, or your payment succeeded but access was not granted, contact us and we will refund or fix it in full — whichever you prefer — regardless of how much time has passed or how much you have used.

Email EgyBAC@inthekloud.com from the address on your account, or call +20 106 107 5034. Tell us what you bought and when. You do not need a form.

Approved refunds are returned to the card or wallet used for the original payment. We start the refund within two business days of approving it; how long it then takes to appear is set by your bank or wallet provider, and is typically up to 14 days.